Are the commissions for selling work negotiable?
We're afraid not. We work hard to get the sales and take care of every aspect from listing the artwork, client liaison, organising payments and shipping. The only time we can look at negotiating commissions is for large volume deals where a number of artworks are consigned.
Assuming the artwork I have consigned sells, when do I get the sale proceeds?
Payment is made to your designated bank account within 10 business days of Addicted Art Gallery receiving the full sale proceeds from the buyer.
Can I advertise work elsewhere if I have consigned with Addicted Art Gallery?
By agreeing to the terms and conditions stated in our Consignment Agreement you are confirming exclusivity for all consignment sales with Addicted Art Gallery for the duration of the contract.
Can I sell my art collection through Addicted Art Gallery?
Yes, we offer a bespoke consignment service. Please contact us for a Consignment Agreement.
How does this work?
We will market the artwork online for you and negotiate all aspects of the sale on your behalf from start to finish.
I would like to consign artwork but would prefer not to list the pieces online. Is this possible?
Yes, you can consign artwork to Addicted Art Gallery without having to list the pieces online. We will only contact buyers we know to be interested in the particular artist.
What is the commission breakdown for sales through Addicted Art Gallery?
15% commission for sales SGD 10,000 and over
20% commission for sales between SGD 5,000 - SGD 9,999
25% commission for sales between SGD 2,001 - SGD 4,999
35% commission for sales up to and including SGD 2,000
Can you help me locate an artwork even if it isn't on your site?
If you are looking for something in particular that is not on our website, please email us at email@example.com or firstname.lastname@example.org and let us know. We will try our very best to locate the work for you.
How do I find the artwork I am looking for?
The best place to start is our search engine. You'll find this at the top of every page on our website. If you feel like browsing for a little inspiration, then our Artists, Type, Medium or Price Range filters can help you sample our wide selection of artwork.
How do I order items from Addicted Art Gallery?
Once you have selected an item to purchase simply click the "Add to Cart" button below the artwork. When you click "Add to Cart", you can either continue shopping, in which case your basket will stay with you, or choose to checkout.
What are our operating hours?
If you would like to call us, our operating hours are from 10am - 6pm Singapore time, Monday through Saturday. Our contact numbers are +65 9068 2026 (Blair) or +65 8218 1357 (Elena). Alternatively, you can email us at any time and we will reply as soon as possible.
What does POA mean?
POA means Price On Application.
What is Addicted Art Gallery?
Addicted is a fun online art gallery offering new and seasoned collectors a secure platform to acquire works of art.
Can I pick up the artwork direct from the Gallery?
Yes, when your order is ready you are welcome to collect from the Gallery. Please contact us to arrange a date and time for self collection.
Can I reserve an artwork while I think about it?
Artwork can be reserved for 24 hours. Anything longer will require a 20% holding deposit. As soon as funds clear, the selected artwork will be marked as reserved for 7 days. Full payment is expected at the end of this period. If your circumstances do not allow this just let us know and we can often help.
To reserve an artwork, please email email@example.com or firstname.lastname@example.org. Alternatively, you can call us on +65 9068 2026 (Blair) or +65 8218 1357 (Elena) during operating hours.
Can I ship artwork to an address that is different to my billing address?
Yes, you can have artwork shipped to an address which is different to your billing address. Just make sure you choose the correct country for your shipping and handling charges i.e. the country where the work is being shipped (not your billing address).
Do I get a tracking number?
Yes, the tracking number will be sent to you the moment the artwork leaves the Gallery.
Do I need a PayPal Account to purchase artwork from Addicted Art Gallery?
No, we accept most payment cards and when using any of these you do not need to set up a PayPal account. If you do have a Paypal account you can of course choose to use this to pay for your artwork.
Do you send me an invoice and payment receipt?
Yes, when a transaction is complete you will be shown a receipt on screen with your order reference number. An invoice showing full payment, including shipping, handling and insurance (if purchased), will be emailed to you.
Do you ship worldwide?
Yes we ship worldwide. Artwork is professionally packed by specialist art handlers and then shipped by secure courier. Prints are generally sent rolled in specially designed thick and durable art tubes. Where appropriate the artwork is sent flat. If an artwork is framed, it will be shipped in a wooden crate.*
* Extra shipping costs will apply.
How long does a deposit hold the artwork for?
Once a 20% deposit has been placed on the artwork we expect full payment within 7 days. If your circumstances do not allow this just let us know and we can often help.
Please note that deposits are non-refundable after 7 days of being placed.
How much is shipping to my country?
We use our partner specialists for local and worldwide shipping.
Standard shipping and handling costs* for art tubes are:
The above estimates include transit insurance.
For artwork to be shipped flat or crated, you will need to contact us to get an exact quote.
If there is no one available at the delivery address to accept the artwork, you will be asked to rearrange delivery for an alternative date or to collect the artwork from a specified place. Where the delivery address is within Singapore and you wish the artwork to be redelivered to you, you shall be liable for the cost and the goods shall not be redelivered until we have received payment in full.
* Costs are subject to change without notice.
How safe is it to use my credit card?
Your security is our top priority. The personal information you enter into our checkout is protected using state of the art software. This ensures any information you submit will be encrypted and is kept secure. Your payment card information is handled using the utmost security by our online payment provider PayPal, one of the largest online payment providers in the world. Once you have completed your transaction, Addicted Art Gallery will not hold any of your card information. PayPal will not use any of the information you have supplied for any purpose other than to complete your card transaction.
I live overseas, how does customs affect delivery?
Please be aware that our shipping and handling charges do not cover any fees your local customs might charge. Each country has its own "Import Duty". We recommend that you check with your local Customs Office to find out if there may be additional charges.
Is transit insurance included in the shipping and handling cost?
Yes - Transit Insurance is included in the shipping and handling estimates.
Transit insurance will cover loss or damage.
What forms of payment are available?
Our online payment provider is PayPal. Alternatively, you can transfer funds directly to our account. Our bank details are included in your purchase invoice. All applicable bank fees are to be covered by you.
What happens if I change my mind after reserving an artwork?
If for whatever reason you change your mind after placing a 20% holding deposit and you notify us within the 7 day reservation period, your funds can be used as a credit against your next acquisition from Addicted Art Gallery or refunded in full.
Holding deposits are non refundable after the 7 day holding period.
When will I receive my artwork?
We strive to get orders checked and packed for dispatch as quickly as possible.
Please allow 7 working days for local (Singapore) delivery and up to 14 days for international delivery to receive your artwork.
What happens if my artwork is damaged?
In the unlikely event that your work is damaged during transit then you will be eligible for a replacement or full refund (where no replacement is available).
If your package is received with obvious external damage, please refuse shipment unopened citing damage. This will ensure immediate replacement or refund. In the unlikely event you open your package and find the artwork damaged, please keep all of the original packaging and notify us immediately via email at email@example.com or firstname.lastname@example.org. Alternatively, please call +65 9068 2026 (Blair) or +65 8218 1357 (Elena) during operating hours.
What is the Gallery's return policy?
No matter how well we've packed it, there is always a possibility that your artwork could get damaged during transit. Or you decide that your purchase simply isn't quite right. We get it and want to make things right. Please help us make it easier by following our returns policy below.
Your Artwork Is Damaged During Transit -
All artwork is in pristine condition when it leaves the Gallery but in the unlikely event that your work is damaged during transit then you will be eligible for a replacement or full refund (where no replacement is available).
If your package is received with obvious external damage, please refuse shipment unopened citing damage. This will ensure immediate replacement or refund (where no replacement is available). In the unlikely event you open your package and find the artwork damaged, please keep all of the original packaging and notify us immediately via email at email@example.com or firstname.lastname@example.org. Alternatively, please call +65 9068 2026 (Blair) or +65 8218 1357 (Elena) during operating hours.
You Have Received The Wrong Artwork -
If we have had a "brain fart" and sent you the wrong artwork, please notify us immediately to arrange collection at our cost. You can email us at email@example.com or firstname.lastname@example.org. Alternatively, please call +65 9068 2026 (Blair) or +65 8218 1357 (Elena) during operating hours.
Once we have received the artwork in good condition, we will ship the correct work to you, together with tracking details.
You Have Changed Your Mind -
If you decide that your purchase simply isn't right, you may return the artwork within 7 days of receipt. Once we have received the artwork in good condition, you will be issued a refund.
Any artwork returned must be received by us in the condition and in the same packaging as when it was delivered. When returning artwork, it is recommended that you obtain a proof of posting certificate and purchase adequate insurance, as we will not accept responsibility for items lost or damaged in transit. In such cases, you will not be eligible for a refund. Handling, shipping and insurance charges on returned merchandise are at your expense and we recommend using registered post or reputable couriers.
Any refund offered will only be made in SGD. We do not refund in other currencies and are not responsible for currency fluctuations or bank charges. Refunds will be made within 21 days upon receiving the artwork in saleable condition.