Q. What is Addicted Art Gallery?
Addicted is a fun online art gallery offering new and seasoned collectors a secure platform to acquire works of art.
Q. What are our operating hours?
If you would like to call us, our operating hours are from 10am – 6pm Singapore time, Monday through Saturday. Our contact numbers are +65 9068 2026 (Blair) or +65 8218 1357 (Elena). Alternatively, you can email us at any time and we will reply as soon as possible.
Q. How do I find the artwork I am looking for?
The best place to start is our search engine. You’ll find this at the top of every page on our website. If you feel like browsing for a little inspiration, then our Artists, Type, Medium or Price Range filters can help you sample our wide selection of artwork.
Q. Can you help me locate an artwork even if it isn’t on your site?
If you are looking for something in particular that is not on our website, please email us at firstname.lastname@example.org or email@example.com and let us know. We will try our very best to locate the work for you.
Q. How do I order items from Addicted Art Gallery?
Once you have selected an item to purchase simply click the “Add to Cart” button below the artwork. When you click “Add to Cart”, you can either continue shopping, in which case your basket will stay with you, or choose to checkout.
Q. What does POA mean?
POA means Price On Application.
Q. What forms of payment are available?
Our online payment provider is PayPal. Alternatively, you can transfer funds directly to our account. Our bank details are included in your purchase invoice. All applicable banks fees are to be covered by you.
Q. Do I need a PayPal Account to purchase artwork from Addicted Art Gallery?
No, we accept most payment cards and when using any of these you do not need to set up a PayPal account. If you do have a Paypal account you can of course choose to use this to pay for your artwork.
Q. How safe is it to use my credit card?
Your security is our top priority. The personal information you enter into our checkout is protected using state of the art software. This ensures any information you submit will be encrypted and is kept secure. Your payment card information is handled using the utmost security by our online payment provider PayPal, one of the largest online payment providers in the world. Once you have completed your transaction, Addicted Art Gallery will not hold any of your card information. PayPal will not use any of the information you have supplied for any purpose other than to complete your card transaction.
Q. Can I reserve an artwork while I think about it?
Artwork can be reserved for 24 hours. Anything longer will require a 20% holding deposit. As soon as funds clear, the selected artwork will be marked as reserved for 7 days. Full payment is expected at the end of this period. If your circumstances do not allow this just let us know and we can often help.
To reserve an artwork, please email firstname.lastname@example.org or email@example.com. Alternatively, you can call us on +65 9068 2026 (Blair) or +65 8218 1357 (Elena) during operating hours.
Q. How long does a deposit hold the artwork for?
Once a 20% deposit has been placed on the artwork we expect full payment within 7 days. If your circumstances do not allow this just let us know and we can often help.
Please note that deposits are non-refundable after 7 days of being placed.
Q. What happens if I change my mind after reserving an artwork?
If for whatever reason you change your mind after placing a 20% holding deposit and you notify us within the 7 day reservation period, your funds can be used as a credit against your next acquisition from Addicted Art Gallery or refunded in full.
Holding deposits are non refundable after the 7 day holding period.
Q. Do you ship worldwide?
Yes we ship worldwide. Artwork is professionally packed by specialist art handlers and then shipped by secure courier. Prints are generally sent rolled in specially designed thick and durable art tubes. Where appropriate the artwork is sent flat. If an artwork is framed, it will be shipped in a wooden crate.*
* Extra shipping costs will apply.
Q. How much is shipping to my country?
We use our partner specialists for local and worldwide shipping.
Standard shipping and handling costs* for art tubes are:
With the exception of Singapore, the above estimates do not include transit insurance. This option will be offered to you during the checkout process.
For artwork to be shipped flat or crated, you will need to contact us to get an exact quote.
If there is no one available at the delivery address to accept the artwork, you will be asked to rearrange delivery for an alternative date or to collect the artwork from a specified place. Where the delivery address is within Singapore and you wish the artwork to be redelivered to you, you shall be liable for the cost and the goods shall not be redelivered until we have received payment in full.
* Costs are subject to change without notice.
Q. Is transit insurance included in the shipping and handling cost?
Unless you are in Singapore, transit insurance is not included in the shipping and handling cost. It is however, offered to you during the checkout process and will be added to your total if selected.
The artwork purchased from Addicted Art Gallery is shipped by a third-party. The risk of loss and or damage passes to you upon our delivery of the artwork to the third-party carrier. In other words, once the courier has your work, we are no longer responsible for it.
Transit insurance will cover loss or damage.
We highly recommend you purchase insurance with your order as this will ensure your artwork is fully covered from our hands to yours. Having said that, the insurance purchase choice is completely up to you.
Q. Do you send me an invoice and payment receipt?
Yes – when a transaction is complete you will be shown a receipt on screen with your order reference number. An invoice showing full payment, including shipping, handling and insurance (if purchased), will be emailed to you.
Q. Do I get a tracking number?
Yes – the tracking number will be sent to you the moment the artwork leaves the Gallery.
Q. I live overseas, how does customs affect delivery?
Please be aware that our shipping and handling charges do not cover any fees your local customs might charge. Each country has its own “Import Duty”. We recommend that you check with your local Customs Office to find out if there may be additional charges.
Q. When will I receive my artwork?
We strive to get orders checked and packed for dispatch as quickly as possible.
Please allow 7 working days for local (Singapore) delivery and up to 14 days for international delivery to receive your artwork.
Q. Can I ship artwork to an address that is different to my billing address?
Yes, you can have artwork shipped to an address which is different to your billing address. Just make sure you choose the correct country for your shipping and handling charges i.e. the country where the work is being shipped (not your billing address).
Q. Can I pick up the artwork direct from the Gallery?
Yes, when your order is ready you are welcome to collect from the Gallery. Please contact us to arrange a date and time for self collection.
Q. What is the Gallery’s return policy?
No matter how well we’ve packed it, there is always a possibility that your artwork could get damaged during transit. Or you decide that your purchase simply isn’t quite right. We get it and want to make things right. Please help us make it easier by following our returns policy below.
Your Artwork Is Damaged During Transit –
All artwork is in pristine condition when it leaves the Gallery but in the unlikely event that your work is damaged during transit then you will be eligible for a replacement or full refund (where no replacement is available) provided you have purchased transit insurance.
If your package is received with obvious external damage, please refuse shipment unopened citing damage. This will ensure immediate replacement or refund (where no replacement is available). In the unlikely event you open your package and find the artwork damaged, please keep all of the original packaging and notify us immediately via email at firstname.lastname@example.org or email@example.com. Alternatively, please call +65 9068 2026 (Blair) or +65 8218 1357 (Elena) during operating hours.
You Have Received The Wrong Artwork –
If we have had a “brain fart” and sent you the wrong artwork, please notify us immediately to arrange collection at our cost. You can email us at firstname.lastname@example.org or email@example.com. Alternatively, please call +65 9068 2026 (Blair) or +65 8218 1357 (Elena) during operating hours.
Once we have received the artwork in good condition, we will ship the correct work to you, together with tracking details.
You Have Changed Your Mind –
If you decide that your purchase simply isn’t right, you may return the artwork within 7 days of receipt. Once we have received the artwork in good condition, you will be issued a refund (less shipping, handling and insurance).
Any artwork returned must be received by us in the condition and in the same packaging as when it was delivered. When returning artwork, it is recommended that you obtain a proof of posting certificate and purchase adequate insurance, as we will not accept responsibility for items lost or damaged in transit. In such cases, you will not be eligible for a refund. Handling, shipping and insurance charges on returned merchandise are at your expense and we recommend using registered post or reputable couriers.
Any refund offered will only be made in SGD. We do not refund in other currencies and are not responsible for currency fluctuations or bank charges. Refunds will be made within 21 days upon receiving the artwork in saleable condition.
Q. What happens if my artwork is damaged?
In the unlikely event that your work is damaged during transit then you will be eligible for a replacement or full refund (where no replacement is available) provided you have purchased transit insurance.
We highly recommend you purchase insurance with your order as this will ensure your artwork is fully covered from our hands to yours.
If your package is received with obvious external damage, please refuse shipment unopened citing damage. This will ensure immediate replacement or refund. In the unlikely event you open your package and find the artwork damaged, please keep all of the original packaging and notify us immediately via email at firstname.lastname@example.org or email@example.com. Alternatively, please call +65 9068 2026 (Blair) or +65 8218 1357 (Elena) during operating hours.
Q. Is all the art on the site genuine?
While we make every effort to ensure that the artwork being sold is genuine and authentic, we make no warranty or representation that the works are indeed genuine or authentic. You are advised to conduct your own independent checks on the authenticity of the artwork.
If an artwork is proven to be a fake, you will receive a full refund within 21 days of Addicted Art Gallery receiving supporting evidence.
Q. What happens if Addicted Art Gallery comes across stolen or fraudulent artwork?
We will disclose full details immediately to the appropriate authorities.
Q. What does Addicted Art Gallery do with my personal information?
Addicted Art Gallery has a strict policy of not releasing any personal information to outside companies. The only exception is PayPal, our online payment provider, and in this instance the information you provide is used solely to process your order payment.
We use your personal data for the purposes of facilitating our provision of your orders, purchases and services to you. This includes, where applicable, the following:-
We may also use your personal data for purposes connected or relevant to our business including, but not limited to, the following: (a) legal and regulatory compliance; (b) enforcing obligations owed to the Company; and (c) accounting, risk management, compliance and record keeping purposes.
Q. Do you offer framing services?
We do not offer framing services.
For framing tips, however, please refer to our Care Guide.
Q. Is artwork cheaper if sold without the frame?
Generally the artwork sold at Addicted Art Gallery will be unframed.
There is no mark-up built into the asking price for framed works. If a piece is framed, you can request for the artwork to be shipped without the frame. While this may reduce the shipping cost, handling charges may increase due to the added labour required to remove the artwork from its frame.
Q. Can I sell my art collection through Addicted Art Gallery?
Yes – we offer a bespoke consignment service. Please contact us for a Consignment Agreement.
Q. How does this work?
We will market the artwork online for you and negotiate all aspects of the sale on your behalf from start to finish.
Q. What is the commission breakdown for sales through Addicted Art Gallery?
15% commission for sales SGD 10,000 and over
20% commission for sales between SGD 5,000 – SGD 9,999
25% commission for sales between SGD 2,001 – SGD 4,999
30% commission for sales up to and including SGD 2,000
Q. Are the commissions for selling work negotiable?
We’re afraid not. We work hard to get the sales and take care of every aspect from listing the artwork, client liaison, organising payments and shipping. The only time we can look at negotiating commissions is for large volume deals where a number of artworks are consigned.
Q. Assuming the artwork I have consigned sells, when do I get the sale proceeds?
Payment is made to your designated bank account within 10 business days of Addicted Art Gallery receiving the full sale proceeds from the buyer.
Q. Can I advertise work elsewhere if I have consigned with Addicted Art Gallery?
By agreeing to the terms and conditions stated in our Consignment Agreement you are confirming exclusivity for all consignment sales with Addicted Art Gallery for the duration of the contract.
Q. I would like to consign artwork but would prefer not to list the pieces online. Is this possible?
Yes – you can consign artwork to Addicted Art Gallery without having to list the pieces online. We will only contact buyers we know to be interested in the particular artist.
Q. Does Addicted Art Gallery champion new talent?
Yes – we are keen to represent and nurture new and emerging artists. Please email us anytime at firstname.lastname@example.org or email@example.com. Alternatively please call us on +65 9068 2026 (Blair) or +65 8218 1357 (Elena) during operating hours.
Q. I am an artist. Can I submit my work to Addicted Art Gallery for consideration?
Yes – please email firstname.lastname@example.org or email@example.com. Alternatively, please call us on +65 9068 2026 (Blair) or +65 8218 1357 (Elena) during operating hours to arrange a meet and greet.
Q. I am an artist. Can I bring my work to the Gallery?
Yes – please email us anytime at firstname.lastname@example.org or email@example.com to arrange an appointment. Alternatively please call us on +65 9068 2026 (Blair) or +65 8218 1357 (Elena) during operating hours.
Q. How does Addicted Art Gallery store artwork for sale?
All works are held at a professional art storage facility.
The facility is air-conditioned and humidity controlled with 24/7 on site security staff, CCTV surveillance and back to base security systems.
Q. Will you store my purchase at the Gallery?
There are many costs associated with storing artwork therefore we do not offer this service without prior approval.
Q. What happens if I do not pick up my artwork?
There are many costs associated with storing artwork. We do not offer this service without prior approval.
If no contact has been made by the Client for 3 months from the date of purchase, the artwork will be sold to pay for the associated costs relating to the storage for that period. The remaining funds will be refunded to you.
Q. Do you charge to keep uncollected works at the Gallery?
We charge per day for each uncollected artwork that we have to store with our specialist art partners. This is to cover insurance and storage costs.